1. About this policy
XPY Creative is an independent creative and digital studio based in Newquay, Cornwall, UK, operated by Jack Clinton.
This privacy policy explains how personal information may be collected and used when you visit xpycreative.co.uk, contact XPY Creative or enquire about or work on a project.
For the purposes of UK data protection law, XPY Creative is responsible for the personal information it collects and uses in connection with the business.
2. Information you give me
You may provide personal information when you complete the Start a Project form, send an email, contact me through another communication service or work with XPY Creative.
Depending on how you contact me and the nature of the project, this may include your name, email address, telephone number, business or organisation name, project details, budget information, correspondence and any other information you choose to provide.
Please only provide information that is relevant to your enquiry or project.
3. Information collected through the website
Like most websites, this site and the services used to operate it may process limited technical information when you visit. This can include your IP address, browser and device information, pages visited, approximate location derived from technical information, referring pages and information about how the website is used.
Some of this information is necessary for the website to function securely and reliably. Additional analytics information may be collected where analytics services are enabled and, where required, you have provided consent.
4. Why your information is used
Personal information may be used to respond to enquiries, discuss and manage projects, provide agreed services, communicate with clients and suppliers, issue quotations and invoices, maintain business records, improve the website, understand how the website is being used and protect the website and business from spam, fraud or misuse.
I do not collect personal information simply for the sake of having it.
5. Legal basis for using information
Under UK data protection law, personal information must be processed on an appropriate legal basis.
Depending on the circumstances, XPY Creative may process information because it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with a legal obligation, because there is a legitimate business interest in doing so, or because you have given consent.
Where processing relies on consent, you can withdraw that consent at any time.
6. Contact and project enquiries
Information submitted through the website contact form is used to understand and respond to your enquiry.
Submitting an enquiry does not subscribe you to a marketing list and does not create any obligation to work with XPY Creative.
Information from an enquiry may be retained where reasonably necessary to manage correspondence, maintain business records or follow up on a potential or completed project.
7. Email and other communications
If you contact XPY Creative by email, telephone, WhatsApp, Instagram, LinkedIn or another service, information you provide may also be processed by the provider of that service under its own privacy terms.
Those services operate independently from XPY Creative and may process information outside the UK. You should refer to the relevant provider’s privacy information if you want to understand how it handles your data.
8. Who information may be shared with
Personal information is not sold to third parties.
Information may be shared where reasonably necessary with trusted service providers that help operate the website or business, such as website hosting, email, accounting, cloud storage, analytics, security or other technical providers.
For particular projects, information may also need to be shared with trusted specialist collaborators or suppliers where their involvement is necessary to deliver the agreed work.
Information may also be disclosed where required by law or where reasonably necessary to establish, exercise or defend legal rights.
9. How long information is kept
Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining appropriate business and financial records, dealing with enquiries and meeting legal obligations.
Different types of information may therefore be retained for different periods.
10. Keeping information secure
Reasonable technical and organisational measures are used to protect personal information against unauthorised access, alteration, disclosure or loss.
No website, email service or internet transmission can be guaranteed to be completely secure, but unnecessary personal information is not intentionally collected or retained.
11. Your data protection rights
Depending on the circumstances, UK data protection law may give you rights over your personal information, including the right to request access to it, ask for inaccurate information to be corrected, request deletion, restrict or object to certain processing and request the transfer of information in certain circumstances.
You may also withdraw consent where consent is the basis on which information is being processed.
If you want to exercise a data protection right or ask a question about information held by XPY Creative, email hello@xpycreative.co.uk.
You also have the right to make a complaint to the UK Information Commissioner’s Office if you are concerned about how your personal information has been handled.
12. Links to other websites
This website contains links to other websites and services. Once you follow a link to another website, its own privacy policy and practices apply.
XPY Creative is not responsible for the privacy practices or content of third-party websites.